SEND Services


We are an emotional health and well-being drop-in service for young people under 25 years old who are registered with a GP in Shropshire, Telford or Wrekin.

Our team of experienced well-being practitioners and volunteers will listen to whatever is troubling you.


Accessing support from Beam

You can request support from Beam via our website

  1. Scroll down the page to ‘register with us’.
  2. Complete your details on the form.
  3. We will contact you by email to advise of the next steps 

If you have been to Beam before, or you want to request a follow-up session, follow the same link – there will be an option to say you have already registered so you won’t need to complete all of your details again! 

Come along and see us at one of our drop in sessions (no appointment necessary) on Tuesdays and Thursdays 10am-6pm (last session 5.30pm) at 9 Market Street, Wellington, Telford, TF1 1BP or Mondays 12pm-4pm (last session 3.15pm)  at The Lantern, Meadow Farm Drive, Shrewsbury, SY1 4NG.

  • Young people aged 14 years+ can register themselves.
  • Young people aged 13 and under will need a parent/carer to register on their behalf.

If you have any questions about the Beam service, please contact us via email

Crisis Support Services


Shout is a 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Text 85258 for immediate help.


You can access confidential emotional support at any time from Samaritans either by emailing or by calling 116 123.


Childline is a free, private and confidential service that you can access online and on the phone. They can provide help and support for people up to their 19th birthday.


HOPELINEUK is a confidential support and advice service for:

  • Children and young people under the age of 35 who are experiencing thoughts of suicide
  • Anyone concerned that a young person could be thinking about suicide

Call 0800 068 4141 any day 9am - 12am (midnight)

Kooth is a free, safe and anonymous website for young people living in Shropshire, Telford and Wrekin aged 11-19. You don’t need to be referred or have an appointment.

Kooth provides an anonymous 24-hour online service, 365 days per year, offering peer support, self-help and trained and qualified counsellors available to talk to online at the following times: 

  • 12:00 to 22:00 (Monday to Friday)
  • 18:00 to 22:00 (Saturday and Sunday)
  • Bank Holidays – hours may vary

Kooth’s experienced practitioners can provide emotional support for a wide range of issues, from having a bad day to more serious issues such as stress, anxiety, depression, eating issues, bullying and self-harm, to name a few.

Kooth provides a much needed out of hours service advice and support.

For more information visit the Kooth website.

Occupational Therapy

This service is available for children aged between 0-18 (19 years in full time education) who are registered with a GP within either Shropshire or Telford and Wrekin geographical boundaries.

The service is offered to all children and young people regardless of ethnic, cultural, spiritual, gender, and disability backgrounds.

To find out more, or make a referral, click here.

Families can contact the service to ask for advice or find out more about what we provide by contacting our Advice Clinic:

Interpreters are available for assessments of children and young people if either they or their main carers do not speak English or if they use other means of communication such as signing.


BeeU is a partnership of different services offering support and advice to children, young people, and families, in Shropshire and Telford & Wrekin. BeeU can help with a wide range of emotional difficulties that people might experience. This partnership is made up of Beam, Healios, Kooth and CAMHS. They have a wide variety of professionals working in our team, from Nurses and Doctors to Youth Workers and Therapists.


Further Information for BeeU can be found via the website: BeeU :: Midlands Partnership Foundation Trust ( or via telephone: 0300 124 0093 (option 2).


The people working in BeeU use something call the THRIVE model which helps identify the mental health and wellbeing needs of children, young people, and families, by dividing them into five needs-based groupings:

1. Thriving

Those whose current need is support to maintain mental wellbeing through effective prevention and promotion strategies.


2. Getting Advice

Those who need advice and 'signposting'.


3. Getting Help

Those who need focused, goals-based input.


4. Getting More Help

Those who need more extensive and specialised goals-based help.


5. Getting Risk Support

Those who have not benefited from, or are unable to use help, but are of such a risk that they are still in contact with services.